The solution allows health systems and physician groups to boost customer self-service opportunities. Credit: TZIDO SUN / Shutterstock.

Healthcare payments platform provider Waystar has purchased HealthPay24, a patient engagement and payment solution developed by EngageSmart.

The financial terms of the deal were not disclosed.

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HealthPay24 is claimed to allow health systems, physician groups, and medical billers to boost customer self-service opportunities.

The deal brings the 2,000 healthcare provider locations of HealthPay24 and their 26 million patients to Waystar’s fold, which already includes over one million providers.

It marks Waystar’s eighth purchase since 2018, with eSolutions, Recondo, and Patientco among its previous acquisitions. 

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Waystar CEO Matt Hawkins said: “The patient financial experience should be frictionless, so patients can seek the care they need and providers can get paid for their services.

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“Research shows that 63% of patients will switch providers if their financial experience does not align with their expectations.

“Waystar and HealthPay24 share an unwavering focus on delivering innovative software that drives value to patients, clarity to payments, and loyalty to providers.”

HealthPay24 can accept digital payments, as well as payments made through debit and credit cards, ACH, and wire transfers.

The solution is rated with a patient satisfaction score of 96% and a net promoter score of around 60.

EngageSmart CEO Bob Bennett said: “EngageSmart is proud to have developed HealthPay24 to become a premier enterprise patient payment platform that both patients and providers can trust.

“We’re confident that Waystar is the right owner to unlock HealthPay24’s full potential moving forward.”