The collaboration is expected to create a more connected, patient-centric healthcare ecosystem by integrating voice and AI technologies. Credit: chayanuphol/Shutterstock.

Ontrak, a technology-based, AI-powered behavioural healthcare services provider has entered into a partnership with MosaicVoice to enhance healthcare delivery and patient outcomes.  

The collaboration is expected to create a more connected, patient-centric healthcare ecosystem with the integration of voice and AI technologies. 

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MosaicVoice’s AI technology provides real-time guidance, as well as conversation analysis, assisting care teams in maintaining meaningful and compliant patient interactions.  

This solution is designed to listen to conversations while also ensuring adherence to care protocols and guiding the existing care teams with prompts to improve patient engagement. 

The technology is capable of detecting patient sentiment, surface care opportunities, and offering immediate feedback to support care providers.  

Ontrak Health chief innovation officer Brianna Brennan said: “By partnering with MosaicVoice, we are combining the best in AI-driven engagement with our expertise in healthcare to deliver more effective and efficient care. 

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“This collaboration promotes a scalable and elevated patient experience that is intended to improve health outcomes. Incorporating this technology into our ecosystem further enables consistent delivery of our evidence-based model built upon the Comprehensive Healthcare Integration (CHI) framework.” 

With the ability to score all interactions, identify care drivers, and automate call summaries, the partnership aims to allow care teams to concentrate on critical patient needs. 

The advanced features of MosaicVoice’s technology include ensuring all patient interactions are compliant and on-message, and facilitating personalised rapport building. 

Another feature is that this technology will provide customisable reporting to identify trends, track engagement metrics, and optimise care delivery using real-time data. 

MosaicVoice CEO Julian McCarty said: “Combining our AI-driven voice solutions with Ontrak Health’s comprehensive behavioural health programme platform will set a new standard for patient engagement. 

“Together, we’re driving a more proactive, responsive, and efficient approach to healthcare.”