Alpine Ear, Nose & Throat (Alpine ENT) has implemented the CareCloud FrontDesk Assist front-office solution after a revenue cycle management (RCM) collaboration.
Alpine ENT is a US-based otolaryngology group.
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The solution is designed for streamlining operations and improving patient satisfaction.
Alpine ENT CEO Mike Heck said: “CareCloud has proven to be a true partner in optimising our practice.
“Since deploying FrontDesk Assist, we’ve seen tangible improvements across our front-desk operations. Patient wait times are shorter, appointment scheduling is smoother, and our staff now spends far less time on administrative tasks.”
FrontDesk Assist enhances critical functions, such as referral management and prior authorisations, complementing the RCM services that are already in place.
The solution is also helpful in appointment scheduling and surgery estimates.
With a team of 24 care providers in three locations in Northern Colorado, Alpine ENT offers a comprehensive range of services, encompassing audiology and allergy care.
The adoption of FrontDesk Assist has led to increased productivity and patient engagement, facilitating quality care.
CareCloud president Crystal Williams said: “Alpine ENT’s decision to expand our collaboration speaks to the trust they place in CareCloud’s expertise and solutions.
“With FrontDesk Assist, they gain a seamlessly integrated platform that drives both financial and patient-centered outcomes. Our mission is to simplify practice operations so providers can focus on delivering exceptional care.”
The expansion of services underscores CareCloud’s focus on providing scalable, technology-driven solutions that support healthcare organisations in a rapidly evolving industry.
FrontDesk Assist is now offered to healthcare practices across the US, catering to various specialties.
In January last year, CareCloud’s practice management platform, CareCloud Central, was implemented by pathology practice siParadigm to improve operational efficiency and patient care quality.
Prior to this, in July 2023, CareCloud partnered with Google Cloud to incorporate generative AI into its offerings, aiming to enhance the efficiency of ambulatory practices in office settings.
