US-based healthcare network Intermountain Health has begun using generative artificial intelligence (AI) solutions from Nuance Communications at its facilities.
The company’s use of Dragon Ambient eXperience (DAX) Copilot is intended to increase clinical and operational efficiency by automating clinical documentation and administrative tasks.
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It is part of a strategic initiative to address pressing challenges at US health systems, including clinician burnout, staffing shortages and operational complexities.
Through the use of DAX Copilot, Intermountain Health also aims to broaden access to healthcare services across the seven US states in which the company operates.
The company is also using a suite of other Nuance solutions, including the voice recognition system Nuance Dragon Medical One, the radiology reporting platform Nuance PowerScribe and Nuance PowerShare, an image-sharing network for distributing diagnostic images.
Nuance Communications is a Microsoft company whose solutions are used in more than 77% of all US hospitals.
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By GlobalDataIntermountain Health president and CEO Rob Allen said: “We are deploying DAX Copilot to physicians and APPs across our system to help automate and streamline documentation and other time-consuming tasks, so they have more high-quality, personalised time with patients and less time following up on documentation following their daily medical shift.
“We’re pleased to collaborate with Microsoft in developing next-generation solutions to empower our teams with tools that best support our nurses and other caregivers and to transform healthcare experiences for the patients and communities we serve for years to come.”
Microsoft Health and Life Sciences chief strategy officer Peter Durlach said: “Intermountain Health is transforming care delivery with Microsoft’s AI-powered solutions that reduce administrative burdens and empower clinicians to focus on patient care.
“They are prioritising clinical outcomes, patient experiences and the well-being of their clinical staff by automating time-consuming tasks with DAX Copilot.”
