MedQuest operates a network of more than 50 imaging centres in the south-eastern US. Credit: Photo by Hush Naidoo Jade Photography on Unsplash.

US-based outpatient diagnostic imaging facilities manager MedQuest Associates has selected Nice CXone Essentials Suite.

The selection of NICE’s customer experience platform is aimed to improve services for patients, health systems and hospitals.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

The cloud native CXone Essentials suite includes intelligent call routing, outbound dialler automation, multichannel interaction support and caller sentiment analytics. The deployment of this suite will enable MedQuest to roll out new process automations, digital channels and self-service options.

The solution also helps to secure communications, reduce operating costs and streamline billing.

MedQuest Associates Radiology Patient Services senior director Serena Gilpin said: “At MedQuest, we always strive to improve the quality of service, care and value we provide to patients and to our healthcare partners.

“Part of that commitment, reflected in our history of success in outpatient imaging, is partnering with companies like NICE to improve customer experience with the most sophisticated solutions available.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

“The CXone Essentials Suite is a toolbox for reinventing our patient services, so we can roll out digital channels, introduce automations and provide self-service across our enterprise. Patients can independently manage their imaging appointments, while our employees are better equipped to provide top-notch patient support from start to finish.”

NICE CXone CEO Paul Jarman said: “In the global healthcare sector, customer service and contact centres have seen a massive increase in the volume of interactions in recent years.

“At the same time, patients, like other consumers, have largely been conditioned to expect frictionless, personalised and instantaneous service.

“We are very pleased to partner with MedQuest Associates to meet these demands, helping them deliver award-winning patient experiences with CXone.”

MedQuest works with hospitals and health systems to develop and implement strategies for outpatient radiology and related workflows. It operates a network of more than 50 imaging centres in the south-eastern US.