US-based health centre Oak Orchard Health is using eClinicalWorks’ AI medical scribe, Sunoh.ai, in an effort to improve its patient care and practice operations.
The centre’s use of Sunoh.ai has reportedly saved providers up to five minutes for each patient interaction, enhancing clinical efficiency and lessening provider burden.
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Oak Orchard Health said that integrating the AI medical scribe with the eClinicalWorks electronic health record (EHR) system had streamlined clinical documentation for its care providers.
Oak Orchard Health’s chief information officer Jason Kuder said: “Our providers report that Sunoh.ai’s ability to draft history of present illness (HPI) has significantly reduced their mental strain, allowing them to focus more on patient care.
“Sunoh.ai is helping most of our providers complete 100% of their notes by the end of the day.”
Oak Orchard Health has also adopted eClinicalWorks’ healow CHECK-IN and Kiosk solutions, which have both reportedly helped reduce patient wait times and front desk workloads.
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By GlobalDataThese solutions are intended to allow staff to dedicate more attention to patient interactions.
Kuder said: “The adoption of healow CHECK-IN, healow Pay, and Kiosk has not only enabled our front desk staff to answer more phone calls and better manage patient flow but has also resulted in significant cost savings previously spent on paper.
“We believe that these technological advancements will streamline our operations and significantly improve our patients’ experience.”
Based in New York, Oak Orchard Health currently provides care for 30,000 patients across 11 locations.
The centre offers support services such as translation, transportation assistance, insurance guidance, and flexible payment options.
eClinicalWorks provides EHR and practice management solutions for ambulatory practices, specialists, health centres, urgent care facilities and hospital systems.
Earlier this month, gastroenterology services provider United Digestive selected the company’s AI-driven contact centre solution, healow Genie, to improve its patient interactions and streamline its operations.
