US-based clinical software company RLDatix has acquired healthcare technology company SocialClimb in an effort to provide healthcare enterprises with improved provider reputation management and patient experience data insights.
Based in Utah, SocialClimb specialises in patient satisfaction, reputation management, and revenue growth solutions for the healthcare sector.
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RLDatix will integrate its suite of solutions with SocialClimb’s capabilities, offering companies a 360-degree view of healthcare providers.
This approach aims to provide healthcare organisations with critical insights and trends on care quality and provider performance, which are among the key factors in care delivery risk.
RLDatix said the two companies’ combined insights would allow healthcare providers to improve their strength, reduce administrative burdens and enhance patient safety outcomes.
RLDatix CEO Jeff Surges said: “SocialClimb introduces a new phase on our journey to delivering true, connected healthcare operations to our customers.
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By GlobalData“Listening to patients’ unique experiences will allow us to identify trends and empower organisations with even more holistic insights to effectively manage workforce resources and provider performance, while improving operational and financial efficiencies and advancing safer patient care.”
SocialClimb’s technology allows patient satisfaction data such as patient-reported outcomes, Net Promoter Scores, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and patient demographic information to be collected.
Healthcare providers can use this data to address patient demand and staff shortages while supporting clinicians.
The functionality provided by SocialClimb will complement RLDatix’s patient experience capabilities, which include real-time feedback collection and survey management.
SocialClimb founder Ty Allen said: “There are clear correlating factors between provider satisfaction scores and reported safety events.
“When this data is included in a holistic view of an organisation’s healthcare operations, decision makers gain a powerful understanding of the entire patient journey, allowing for swift and proactive change by leadership to improve care delivery and manage their organisational brand and reputation, thus containing costs and increasing revenue.“
