Gastroenterology services provider United Digestive has chosen eClinicalWorks’ AI-powered contact centre solution, healow Genie, to improve patient interaction and for streamlined operations across its practices.
The upcoming integration will offer patients 24/7 access to essential health information via chatbot, text or voice call.
Go deeper with GlobalData
The AI medical receptionist will handle tasks such as scheduling appointments, processing bill payments, and managing medication refills or referral requests, aiming to reduce the workload of medical staff.
It is designed to increase accessibility and enhance patient communication while offering continuous support and effective appointment management.
United Digestive CEO Dr Neal Patel said: “Our team looks forward to the enhancements that healow Genie will bring to our call centre’s efficiency. With over a million annual patient calls, we expect that this technology will allow us to deliver an even higher level of care.
“By leveraging AI call solutions to streamline operations and support our team members, we will ensure faster and more accurate responses to patient inquiries, maintaining the personal connection central to our approach.”
United Digestive operates throughout the Southeastern US, with a network of partner practices in Florida, Georgia, North Carolina and South Carolina.
eClinicalWorks CEO and co-founder Girish Navani said: “The healow Genie AI-powered contact centre solution integrates seamlessly with our EHR and provides 24/7 support. It answers patient queries in natural language and automates processes like appointment bookings, prescription management, and referral handling.
“healow Genie will significantly boost patient engagement by offering after-hours support with next-day follow-up options while improving operational cost efficiency.”
The contact centre solution features digital health engagement tools, which encompass patient self-service, automated after-hours service, an intelligent assistant and smart campaigns.
Last month, Contentnea Health adopted eClinicalWorks’ Cloud-based EHR system to streamline its operations.
