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02 August 2023

Daily Newsletter

02 August 2023

Amazon expands its virtual healthcare marketplace across the US

The message-based consultations are provided in 34 states while the video visits are available across the country.

August 02 2023

Amazon Clinic, the virtual healthcare marketplace of e-commerce giant Amazon, is now offering its services across all 50 US states and Washington, DC.

The clinic launched in November last year, initially operating in 32 US states.

It currently offers messaging and video visits for more than 30 common health concerns, including urinary tract infections, pink eye, and erectile dysfunction.

Plans have been made to add treatment for more conditions in the future.

The message-based consultations are provided in 34 states while the video visits are available across the country.

Customers are allowed 24/7 access to licensed clinicians through Amazon.com and the Amazon mobile app.

They can compare response times and prices from various telehealth providers, complete an intake form, and connect with their selected provider to receive treatment, including prescriptions, without the need for an appointment.

In addition, they can choose to fill their medication at Amazon Pharmacy, with free shipping, or at their preferred pharmacy.

The virtual clinic does not currently accept insurance, but patients can still use their insurance to pay for medication prescribed by the clinicians.

Amazon Clinic chief medical officer and general manager Dr Nworah Ayogu said: “At Amazon, we want to make it dramatically easier for people to get and stay healthy, and we’re doing that by helping customers get the care and medications they need in the way that is most convenient for them.

“Amazon Clinic removes barriers by helping customers treat their everyday health concerns wherever they are, at any time of day. And, they can see the cost before they start the visit.”

The latest move continues Amazon’s expansion into the healthcare space. Earlier this year, the online retail firm completed the acquisition of primary-care provider One Medical for $3.9bn.

In 2018, Amazon purchased online pharmacy PillPack in a $750m deal.

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