CHRISTUS Health and Conduit Health Partners have joined forces to enhance healthcare accessibility by introducing after-hours telephonic nurse triage care for patients at CHRISTUS Trinity Clinic (CTC).
This collaboration helps patients requiring care outside regular hours or in emergency situations.
It allows CTC patients to connect with a registered nurse during and after regular business hours, in addition to offering appointment scheduling services.
In unforeseen emergencies causing power outages, Conduit will serve as a resource for nurse triage and appointment rescheduling during temporary disruptions at CHRISTUS clinics.
“We have found the right partner in Conduit. They align with our Mission, will scale with our growth, and they are helping us ensure access to after-hours care for our patients.
“Conduit will be an extension of our team, and we are excited about the value and access they will bring to our patients.
CHRISTUS Trinity Clinic chief administrative officer Jennifer Beal said: “Being prepared for emergencies is an important part of how we care for our community.
“When power outages or other disruptions occur, which are beyond our control, Conduit will ensure every patient has telephonic access to the nurse-first triage line that can help them get the care they need, where and when they need it.”
Conduit Health Partners' nurse-first approach leverages Schmitt-Thompson's support tools and clinical expertise to provide secure telephonic assessments, delivering tailored care advice and best-practice recommendations based on each patient's unique needs.
According to Conduit, the URAC-accredited nurse triage programme has consistently achieved client satisfaction scores of 96% and patient satisfaction scores of 4.8 out of 5.
Conduit Health Partners president Cheryl Dalton-Norman said: “Our collaboration with CHRISTUS will help patients make informed decisions about their health and wellness concerns and will connect them with the appropriate resources.
“In addition, we will help drive operational improvement through our industry-leading data, analytics and EPIC (electronic medical records software) utilisation expertise, leading to improved operational efficiencies and optimisation of resources.”
