Cooper University Health Care has partnered with NRC Health to enhance patient experience by providing humanised healthcare solutions and generating data-driven insights.
This collaboration aligns with Cooper's mission "To serve, to heal, to educate", and leverages NRC Health's expertise to inform patient experience strategies across its network.
NRC Health, a provider of healthcare products and subscription-based solutions, offers a platform integrating technology and techniques that are instrumental in driving human healthcare experiences.
Its solutions for enhancing patient experience, along with its AI-driven product range, assist hospitals and healthcare systems in fostering more profound human connections.
NRC Health CEO Jennifer Baron said: “As we partner with Cooper University Health Care, we look forward to a strong, collaborative relationship that supports patient experience leaders and care teams with insights to listen and act on what matters most to their patients and community.
“The Cooper team and NRC Health team alike are dedicated to delivering innovative, high-quality care that prioritises the patient experience through a compassionate, human-centred approach.”
Cooper University Health Care, an academic health system in southern New Jersey, caters to over two million patients annually and has been a healthcare provider in the region for more than 137 years.
It allows the residents of southern New Jersey and Delaware Valley, Pennsylvania to have access to primary, speciality, tertiary, and urgent care.
Cooper University Health Care senior vice president and CEO Franziska Jovin said: “At Cooper University Health Care, we believe that truly understanding those we serve is the cornerstone of delivering human-centred patient care.
“Partnering with NRC Health allows us to gain invaluable insights that inform our patient experience strategies, ensuring we not only meet but exceed the expectations of our community.”
In July 2024, Cooper University Health Care completed its merger with Cape Regional Health System in Cape May County. The Cape Regional Medical Centre was renamed Cooper University Hospital Cape Regional, following the merger.
