MD Ally, a company specialising in 911 diversion, care and navigation solutions, has announced a successful $14m Series A funding round, which will help drive its mission to improve healthcare systems and public safety.
This investment boosts MD Ally's total funding to $25m and is set to transform emergency response through next-generation 911 virtual care.
The funding round was led by Frist Cressey Ventures and supported by General Catalyst.
It also saw participation from Seae Ventures, Techstars, Red & Blue Ventures and Alumni Ventures.
MD Ally said that its focus is to address various critical challenges faced by emergency medical services (EMS), including that of managing the high volume of non-emergency 911 calls.
The company said that such calls can burden EMS systems, leading to increased ambulance wait times, crowded emergency rooms, and inflated healthcare costs.
MD Ally's 911 virtual care programme collaborates with public safety systems and health insurance payers to ensure non-emergency callers receive timely and appropriate care.
The company’s approach provides more personalised care to patients and ensures ambulances remain available for true emergencies.
Its virtual care programme is reported to save an average of $2,280 in healthcare costs per call.
Additionally, it offers a ‘personal assistant’ level of support to help patients with treatment plan tasks and adherence, aiming to improve long-term care outcomes.
MD Ally has established partnerships with major US cities such as Phoenix, Arizona, and is implementing national payor partnerships in states such as Arizona, Florida, and California, potentially impacting over five million patients.
The company is now planning to utilise the new funding to expand access to its solutions for other public safety and payor partners.
It also aims to expand clinical services, enhance its 911 and EMS-integrated technology, and extend downstream care coordination partnerships.
MD Ally founder and CEO Shanel Fields said: “Our goal is to implement revolutionary, non-emergency 911 care pathways, ensuring that patients receive the right level of care quickly and efficiently.
“We are ‘officiating’ historic partnerships between public safety systems and payors that have already significantly improved patient outcomes.
“With the support of new partners like Frist Cressey, and continued support from existing investors like General Catalyst, we are poised to recruit even more incredible talent, expand our impact nationwide, and successfully tackle a challenge that drives over $31.5bn in excess costs every year.”
