Emergency medical dispatch solutions provider Priority Dispatch has entered a partnership with VectorCare to integrate its emergency dispatch protocols into VectorCare's suite of customisable patient logistics tools.
This collaboration aims to enhance the operational capabilities of emergency medical services (EMS), fire departments, private ambulance services, and hospital teams.
The partnership will see the International Academies of Emergency Dispatch’s (IAED) dispatch protocols and gold-standard triage integration into VectorCare's platform via Priority Dispatch's ProQA software.
This integration is designed to ensure that healthcare providers, first responders, and dispatchers benefit from quality decision-support tools.
The partnership aims to reduce delays, increase workflow efficiency, and enable prompt patient care.
VectorCare CEO David Emanuel said: "This is not just an integration – it's the beginning of a new era in patient logistics.
"By embedding world-class emergency protocols directly into the VectorCare platform, we're modernising the way care is coordinated and delivered across fire, EMS, hospitals, and beyond. Our work together will pave the way for the next frontier of care delivery, leveraging AI to enhance workflows and improve outcomes."
The collaboration is claimed to not only enhance decision-support capabilities but also sets the stage for AI-driven dispatch augmentation.
VectorCare's AI agents, designed to create scheduled events, streamline intake, and manage call volume, will work in tandem with human dispatchers.
By combining human expertise with AI, tasks will be completed faster, resources optimised, and time-to-care reduced for patients.
According to the companies, this partnership demonstrates how AI in dispatch operations can improve efficiency, minimise administrative tasks, and deliver faster, smarter care across healthcare systems.
Priority Dispatch president Chris Murdock said: "This partnership represents a major step forward in modernising how dispatch and care delivery are managed.
"By combining our expertise in structured calltaking process and response prioritisation with VectorCare's cutting-edge logistics and automation tools, we're bringing the most advanced dispatch protocols directly into the hands of providers who need them most."
