Telehealth services provider TruDoc Healthcare has entered a strategic collaboration with e& enterprise, aiming to revolutionise healthcare communications across the Middle East and North Africa (MENA) region.  

The collaborative effort includes the launch of the new “engageX solution”, which leverages the NICE CXone platform to deliver enhanced patient care and healthcare accessibility.  

engageX has been introduced to offer seamless management capabilities to facilitate patient inquiries across various communication channels with the help of a single, unified interface. 

These communication channels include video patient interactions, email, voice, and chat.  

This integration further ensures comprehensive and efficient responses, which is expected to greatly enhance the patient experience.  

NICE International president Darren Rushworth said: “With security and reliability being paramount in healthcare communications, the NICE CXone platform employs advanced encryption protocols, supporting HIPAA compliance and protecting patient data.  

“This strong security framework builds trust and ensures the safe exchange of sensitive health information.” 

According to TruDoc Healthcare, the partnership also aims to bolster its existing capabilities with artificial intelligence (AI) based tools, optimising both operations as well as patient interactions in line with its patient-centric approach. 

e& enterprise chief operating officer Miguel Angel Villalonga said: “Our partnership with TruDoc Healthcare goes beyond integrating the advanced technologies, it's a testament to our shared vision to revolutionise patient care.  

“Through the engageX solution, we are committed to transforming patient experiences into journeys characterised by excellence, accessibility, and innovation.

"This initiative represents a strategic step in our ongoing quest to harness cutting-edge technologies to make a profound and positive impact on human health worldwide.” 

TruDoc, established in 2011, is a telehealth provider that utilises advanced technology and strategic partnerships to address the healthcare needs of the global population. 

The company aims to bridge the quality and access gap in healthcare, particularly for high-risk chronic patients.  

In February this year, TruDoc Healthcare expanded its presence in the Asian market with the acquisition of the India-based chronic disease management platform Wellthy Therapeutics for an undisclosed sum.