Weave, a comprehensive experience platform designed for small and medium-sized healthcare practices, has unveiled a new 'Payment Reminders' feature.
This enhancement is aimed at bolstering revenue cycle management by automating the collection of outstanding balances with minimal effort.
The feature automates payment requests as soon as a Weave invoice or Text to Pay request is generated.
Weave stated that this new feature encourages patients to settle their outstanding balances online, simplifying the collection process for healthcare practices.
By turning payment invoices and requests into automated collection campaigns, Weave aims to facilitate continuous revenue collection with reduced manual intervention.
Weave chief product and technology officer Branden Neish said: “We are very excited to introduce Payment Reminders to our payments product suite.
“With 63% of patients preferring text payment options, Weave streamlines the process, saving offices time and effort each day.”
Weave said its new Payments feature, as a full processing solution, enables healthcare practices to efficiently bill and collect payments.
This is achieved by integrating with their existing communication workflows and using patient-preferred payment methods.
These methods range from Text to Pay, which sends payment requests via text, to various in-person and online payment options, including credit card, ACH Direct Debit, Online Bill Pay, Scan to Pay, as well as Mobile Tap to Pay.
Additionally, Weave offers financial flexibility through Buy Now, Pay-over-time options, Payment Plans, and the ability to keep a payment method on file.
A significant advantage of using Weave for payment requests is that all communications originate from the practice's phone number.
This ensures that patients recognise the requests as coming from a trusted source, thereby enhancing their confidence in the payment process.
By connecting every touchpoint from the initial phone call to the final invoice, Weave streamlines the customer journey.
Over the past year, Weave has earned recognition as a G2 leader in various categories, including patient engagement, dental practice management, optometry, and patient relationship management software.
